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At Divine Drapery, we strive to provide you with a seamless and enjoyable shopping experience. Below, we’ve outlined all the essential details about our shipping policy to ensure your orders reach you smoothly and on time.
1. Shipping Methods
We offer a variety of shipping options, including standard and expedited shipping, to suit your preferences. During checkout, you can select the shipping method that best fits your needs for speed and cost.
2. Shipping Costs
Shipping costs are calculated based on:
Your location
The weight of your order
The shipping method selected
The total shipping cost will be clearly displayed at checkout.
3. Processing Time
Once you place your order, our team works diligently to process it within 1 to 2 business days. This includes preparing and packaging your order for shipment.
Please note: Some of the products may be shipped directly by our trusted supplier Snazzyway, to ensure faster delivery and better availability.
During peak seasons or holidays, processing times may vary, but we’ll keep you informed of any delays.
4. Delivery Times
Estimated delivery times based on the shipping method:
Standard Shipping: 3 to 7 business days
Expedited Shipping: 1 to 3 business days
After your order is shipped, you’ll receive a confirmation email with tracking details so you can follow your package.
5. International Shipping
We are pleased to offer international shipping to select countries. Please refer to our website for:
The list of eligible countries
Additional shipping fees (if applicable)
6. Customs and Duties
For international orders, customs fees, import duties, or local taxes may apply. These are not included in our shipping costs and are the customer’s responsibility.
Please consult your local customs office for more information.
7. Order Tracking
Once your order is dispatched, we will email you a tracking number. You can use this number to monitor your shipment from dispatch to delivery.
8. Missing or Damaged Orders
If your order is missing or arrives damaged, please contact us within 7 days of receiving your package.
We’ll work with you to resolve the issue—whether that means sending a replacement or issuing a refund.
Thank you for choosing Divine Drapery!
We’re committed to providing you with outstanding service and making sure your shopping experience is nothing short of amazing.
If you have any questions about shipping or your order, don’t hesitate to reach out to our customer support team.